Reporting to the Operations Manager, you will:

• Provide strong, visible leadership across the Village
• Work closely with residents, families, teams and internal partners
• Support a positive culture where communication is open, timely and respectful
• Maintain solid financial performance including P&L management
• Drive continuous improvement across systems, processes and service delivery
• Champion quality, safety and wellbeing for residents and staff

Your Experience Includes:

• Proven leadership in retirement village management (highly regarded)
• Operational management expertise in a people or service-focused business
• A resident-first mindset with empathy, professionalism, and a strong service ethic
• Outstanding communication and relationship-building skills, with a natural ability to influence, collaborate, and engage, including responsiveness and follow-through
• A commitment to operational excellence with strong process, systems, and quality improvement capability
• Financial acumen including sales focus and P&L ownership
• Strategic thinking with a flair for innovation
• Risk management experience, including health & safety and wellbeing