Auckland Transport advises they are currently experiencing issues with some AT HOP services.

During this period, you can continue to catch buses, trains and ferries.

You should still tag on and off when travelling.

The issue is impacting top-ups and other HOP card services.

AT staff and operators will ensure you are still able to travel, even if your HOP card is unable to be topped up.

This issue has arisen from a cyber incident in a part of the AT HOP system yesterday.

At this point in time, it is believed the incident is isolated to one part of their AT HOP system and that no personal or financial data has been accessed.

AT is taking cyber security extremely seriously, has activated security protocols and is working with expert partners to resolve the issue as quickly as possible, however, they anticipate it may take until early next week to fully restore these services.

AT will keep you updated as they progress this work.

Services affected:

• Online top-ups, as well as other AT HOP services using MyAT HOP on the website, are currently unavailable.

• Existing auto top-ups will still work, but there will be a delay in the payment being processed.

• Ticket and top-up machines are only accepting cash payments. Transactions using Eftpos/credit cards are unavailable. Some machines may not be working.

• AT customer service centres will have limited functionality and most are only able to accept cash payments.

• AT HOP retailers are unable to top up HOP cards or process other AT HOP services like loading concessions.