Hibiscus Coast App

Older Kiwis Overpay For Broadband

Hibiscus Coast App

Staff Reporter

09 November 2025, 11:24 PM

Older Kiwis Overpay For BroadbandSurvey finds loyalty costs. Switching saves hundreds.

Older Kiwis risk overpaying for broadband, a concern for Hibiscus Coast households watching costs as bills climb.


An independent NZ Compare survey of people aged 50-plus found 49% are struggling or finding it harder to manage finances, and 85% have some financial concern.





Nearly a third (30%) haven’t switched provider in more than five years, and one in four (25%) pay over $100 a month.


Staying loyal could be costing up to $50 more each month.


Confusion drives waste.


Almost half (46%) don’t know what speed they’re paying for, and 13% aren’t confident it suits their needs.


NZ Compare warns this leaves people open to “speed washing” and “connection confusion” between fixed wireless and fibre.





Hassle and habit keep many put.


Thirty-two percent think switching is too much effort, 39% say it’s easier to stay, and 36% stay from long-term loyalty.


“Broadband prices have risen regularly over the last five years, yet our survey findings show older New Zealanders are among the least likely to switch providers to access a cheaper plan,” says Gavin Male, CEO of NZ Compare.


“Switching and shopping around… can deliver savings of up to $400-600 a year.”





The practical fix is simple.


Compare plans online, match speed to actual use, and switch if a better deal appears.


With more price rises likely next year, a five-minute check could put real money back in Coastie pockets.



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