Coasties running local shops or popping into Silverdale for errands might’ve heard chatter this week about a memo suggesting Police were backing off from retail crime.

Turns out, that’s not the full story.

Police Commissioner Richard Chambers has spoken out, saying retail crime remains a top priority.

He called the memo—which outlined certain "thresholds" for follow-up—“confusing and unhelpful” and assured business owners that catching offenders is still the goal.

“I’ve asked District Commanders to keep up the pressure on retail crime,” he said.

“Officers are expected to act, regardless of thresholds.”

Retail crime is on the rise across the country, and local shop owners know the cost isn’t just financial—it’s also about staff feeling safe and customers feeling welcome.

Chambers pointed to areas like Tauranga and Gisborne, where dedicated beat teams and strong ties with retailers have made a real difference.

Whether you run a boutique in Orewa or a dairy in Whangaparāoa, that kind of presence can be game-changing.

Districts will still use discretion based on available resources, says Police Executive Director Rachael Bambery.

But she noted that even closed cases aren’t off the books—new info often leads to fresh leads.

So, if you're a business owner worried about what this means, the message is clear: Police say they’re still in your corner.

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