Following a devastating house fire in Milldale, the firefighters’ union has called for an urgent operational review into Fire and Emergency New Zealand’s (FENZ) response and resourcing for the fast-growing Hibiscus Coast.

The fire destroyed a home, severely damaged two neighbouring houses, and spread beyond property boundaries, raising serious concerns about fire safety in new subdivisions.

The union has formally requested FENZ investigate key factors, including building design that enabled rapid fire spread, vehicle access in areas with narrow roads and traffic-calming measures, and outdated response zone classifications that may hinder resource allocation.

With a population of over 69,000, the Hibiscus Coast is the second-largest area in Auckland, yet it remains the only urban centre in New Zealand’s top 20 without 24/7 career firefighter coverage.

The community relies on volunteer fire stations in Silverdale and Manly, supported by a weekday crew at Silverdale.

Emergency backup from North Shore’s career stations typically takes 15–20 minutes to arrive.

Calls for permanent staffing are not new.

In 2007, Auckland fire officials agreed Silverdale Station should transition to a full-time career station, yet a timeline was never established.

The union argues that with increasing fire risks and growing public concern, it is time for a serious discussion on resourcing.

As investigations into the Milldale fire continue, residents and officials will be watching closely to see if FENZ acts on these concerns.

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