Locals on the Hibiscus Coast are receiving a crucial reminder about gambling safety after SkyCity Auckland underwent a five-day voluntary closure.

The shutdown, prompted by an investigation from the Department of Internal Affairs (DIA), follows breaches of the casino’s licence related to its harm minimisation duties.

The investigation revealed that SkyCity had failed to effectively monitor prolonged gambling sessions, a key aspect of their host-responsibility obligations.

This oversight has the potential to cause significant harm to individuals and the community, highlighting the necessity for stringent adherence to gambling regulations.

Vicki Scott, Director of Gambling at the DIA, remarked, “Taking this kind of enforcement action isn’t our preference. We would rather see hosts meeting their responsibilities in the first instance. However, we will take strong action where breaches have occurred to support the prevention of gambling-related harm in New Zealand.”

SkyCity’s closure, coinciding with Gambling Harm Awareness Week, underscores the need for all gambling providers to reinforce their commitment to preventing harm and ensuring customer safety.

The casino has apologised for its lapses and is collaborating with the DIA to prevent similar issues in the future.

The Department of Internal Affairs continues to monitor and regulate gambling activities to ensure compliance and safeguard public wellbeing.

Those with concerns about gambling practices or seeking support can visit dia.govt.nz/Gambling for more information.

If you or someone you know is struggling with gambling, reaching out for help can provide valuable support. Click here.